Grandeur Of Eastern India

• RATES ARE DYNAMIC AND SUBJECT AVAILABILITY. IT WILL BE FLUCTUATE AS PER HOTEL INVENTORY, FESTIVAL PERIOD, PEAK DATES, CITY SOLD OUT DATES,ETC…..
• Given cost is estimated, based on lowest hotel rates existing as of now. We Don’t Hold Any Confirmation For Hotels. It’s Subject To availability at the time of booking. Any difference in cost shall be borne by Passenger.
• Check-in time at Hotel is 1400 Hrs& Check-out time is 1100 Hrs.
• Your tours and transfers are based on tour itinerary & not at disposal basis.  
• Your Itinerary will be strictly on timings. 
• Room Rates based on Standard Rooms. Supplement cost will be applicable for Valley Facing / higher category rooms.
• Breakfast will start from Day 2 of the itinerary.
• Services will be given in exchange of Original vouchers/Itinerary only. 
• Portages and  Driver Tips  are extra
• Optional sightseeing has to be booked in advance on your own by paying an additional cost.  
• There is No Refund for un utilized Service 
• All cost are per person based on twin sharing
• Car cost is counted as per children & adults sharing a car
• On hilly areas the CAR AC will not work.
• During sightseeing the vehicle will go up to permissible point only, from that point any arrangement to be made all extra expenses shall have to be borne by the passengers.
• Extra bed in the room means only extra mattress.( no cot )
• Any govt. tax levied must be borne by the passengers only.
• Pre ponement of journey is not allowed. It will be treated as cancellation & accordingly the cancellation charges will be applicable.
• If any airline is delayed or cancelled, Flamingo Transworld Pvt. Ltd. is not responsible for any compensation for hotels, meals, sightseeing or any other claim.
• If accommodation is not available in the identified / specific hotel for the particular package tour due to reason beyond our control, we shall make our best efforts to shift the clients to hotel maintaining / having more or less the same standard. No complaint 
• or claim shall be made by the client in this respect.

PLEASE READ BEFORE TRAVELLING:

• Please note as per the Government Rule, in 01 INNOVA only 06 heads are allowed that is including child. In case the number of heads traveling increases above 06 in an Innova than the guest will have to opt for the 2nd (second) vehicle.
• While travelling to Sikkim one needs to carry the original ID card (Indian Passport , Election card , Driving license ) with 2 xerox copies & 4 passport size photographs. Failing to do so the passenger will not be allowed to check-in at the hotel in Lachung & Gangtok.(PAN Card &Aadhar Card are not considered as a valid ID proof)
• For travelling to Sikkim, if the guest are NRI or foreign nationals than they need to take permit so please inform priory for the same. The above given cost is valid only for the Indian Nationals. Rates for the foreign passport holders will differ. 
• In Sikkim the travelling time is more as there are hilly areas & also the roads are rough so pls take a note of it. 
• The vehicles which we give in our tour for the guest in Sikkim are usually innova / scorpio / xylo. These vehicles are not upto the highest mark due to rough roads & it will be will be with guest as per the tour itinerary only. 
• We suggest our guest to travel light with minimum baggage of one piece per person.  In case of excess baggage the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this will be collected directly from the guest.

• ‘The Area’s Best Hotels’ as GRADE A2+, A1+ & A, whose services are similar to Three Star Hotels.  
• ‘The Area’s Second Best Hotel’ as GRADE B, whose services are similar to Two Star Hotels.
• The Area’s Third Best Hotel’ as GRADE C, whose services are similar to One Star Hotels. 
• The  Area’s Fourth Best Hotel as GRADE D, whose services are similar to Budget & Tourist Class Hotels.
• Check-in time at Hotel is 1400 Hrs& Check-out time is 1100 Hrs.
• We have selected, combined & graded the hotels in a fashion, so that the clients get similar kind of standard in services & facilities at every destination / place of retirement.
• As the area is backward it is quite obvious that the constructions of the hotels are unplanned. This further means that almost all the good hotels are in the city centers. These hotels may have the view of the building in the front, beside or behind them. As the services are under mark in the area and as mentioned above, we have made our hotel selection on the basis of SERVICES provided. 
• For Extra Person Sharing the Room & Child with Extra Bed, almost all the hotel of our area provides MATTRESS and ROLL OVERS as a supplement to Extra Bed.
• In our area almost all the hotels do not have lift, so the guest have to climb stairs to reach their rooms. Incase the guest/s have problems with blood pressure, breathing, knee & heart  or if they cannot climb the higher floors, we will request you to report this problem immediately so that we are careful in assigning Hotels which will be more convenient than the ones quoted/reserved for them. 
• In a hilly area scarcity of water & electricity is a natural phenomenon. Everybody buys water for their day-to-day needs & have learnt to live even without electricity. In case of Load Shading, please advice the guest/s to bear with such situation. To overcome the water crisis certain hotels have fixed schedule for supplying hot & cold water.
• Hotel in C & D Category have system of providing room heater on request & extra payment. This payment is not included in the cost & the user has to settle it directly with the hotels before check-out. The charge varies from INR 150.00 to INR 200.00 per room per night.

INBOUND CLIENTS NOTE:

• NRI, OCI, PIO Card holder & Foreign National are not allowed to visit Baba Mandir & Nathula Pass. 
• They are allowed to visit till Tshangu Lake, with a valid permit. They also have to be 02 & above is number to visit Tshangu Lake. 
• For getting the valid permit these guest will have to bring with them their valid passport & visa / OCI / PIO Card. 
• They will also be required to bring along with them 08 passport size photograph for processing their permits into Sikkim, Tshangu lake, Lachen & Lachung. 
• There will be an additional cost for processing the permit & making the tour applicable. 

NOTE ON TRANSPORTATION USED IN THE PACKAGES:

• The vehicle used will not be at disposal and will be exclusively used for the group as per the itinerary only (on point to point basis).  It will change sector wise.
• As the vehicles & drivers change always we request you to inform the guest to be very careful with personal belongings. Once left in the vehicle there is very little chance of you getting them back. 
• As the area is backward & due to unwritten syndicate rules your drivers will change for every transfer & sightseeing. These drivers come from remote places and are not educated in tourism etiquette and some of them do not know how to speak & behave. Often in past guests have been misguided by such drivers. We would request you to inform the guest not to listen to such people & reconfirm whatever they say with your File Handling Executive (FHE). 
• Certain sightseeing is totally controlled by the syndicate and we do not have any say over such services. We will request you to inform the guest to bear with uncalculated situations. Their FHE will guide you on such services e.g. Tshangu Lake, Nathula, packages to North Sikkim. Especially while using such services they have to be gentle in dealing with the drivers as due to lack of their exposure to the tourism industry & practices they sometimes tend to get annoyed and may misbehave. 
• Due to shortage of space for parking please inform the guest that they will have to be ready on time & wait in the lobby. Due to uncalculated situations the vehicle reporting may get delayed. We will request the guest to bear with us and as soon as vehicle comes it will pick them up in few seconds time before the policeman blow his whistle. 
• Due to vehicle-parking difficulty in the whole area, most of the areas are restricted to entry of vehicle & specific time is allotted for entries. Kindly request the guests to follow the time strictly as given to them. Incase of delays the vehicle will have to leave the hotel area without the guest & get parked in a parking area. In such a case, the guest will have to be transferred in a Maruti Van FOR WHICH THE COST WILL HAVE TO BE BORNE BY THE GUEST & WILL BE COLLECTED DIRECTLY.
• Due to specified time for entry many of times your connecting destination vehicle may not be allowed to enter the town / hotel area. Under such circumstances you will be transferred to the hotel in Maruti Vans for which the driver of your connecting vehicle will make the payment. 
• OFF BEAT CIRCUITS “SOUND OF SILENCE” - The Vehicle provided on the above Itinerary will be on Disposable (Tata Sumo / Similar Thought for all brackets 2 to 08 Pax). Here the local sightseeing of Gangtok, Tshangu, and Pelling Sightseeing will be done by the local vehicle of that area.
• Incase the guest is opting for INNOVA as per the unwritten syndicate rule of our area it will be used for main transfer for all destination and sightseeing of Kalimpong & Darjeeling. In certain areas INNOVA are not available & due to non availability /limited availability (during the peak season), as a substitute we will be providing Tavera / Qualis / Scorpio / Tata Sumo / Mahindra Maxx which could be having front / side facing seat. However for Gangtok sightseeing, as per the unwritten syndicate rule, the guest will be provided 01 Wagon R / Alto / Indica on every 04 heads.
• As per Motor Vehicle Act capacity of an INNOVA is 07 Pax including Adult or Child. Also while opting for INNOVA please inform the guest to travel light with minimum baggage of one piece per person.  

NOTE ON GENERAL OPERATIONS:

• Please note that our Executive will hold placard as advised by you, just outside the only exit gate of Bagdogra Airport.
• Incase the passengers are arriving at NJP Railway station which has 02 entry & exit gate, please inform the guest that they will be meeting our Office Executive at the old exit gate (which happens to be the main gate also) holding placard in their name / or as advised by you.
• It is to be noted that incase, the guest is arriving by train in the late evening / night & are departing early morning, it is mandatory for them to spend a night in SILIGURI. In such situation of late arrival & early departure, if the client does not have a booking, then the client will have to wait at the Waiting Room at the station.  Our Executive will be meeting the guest at 0600 hrs in the morning for the meet & greet and arrival transfer. This has been planned keeping security factors in mind.
• Tour start and end from Bagdogra (IXB) Airport / New Jalpaiguri Railway (NJP) Station. The 1st Day tour Meal starts with Dinner & ends with Breakfast on the last day for all the bookings on MAPAI. For APAI 1st Day tour Meal starts with Dinner & ends with Packet lunch on the last day.
• Sikkim & Darjeeling is a hilly area & change is weather is a regular feature. It is advisable that light layer clothing should be carried always. In winters it is advisable to carry heavy woolens.
• Landslide is a common occurrence in hilly areas. EXPENSES INCURRED FOR DIVERSION, DUE TO THIS OR ANY OTHER REASONS WILL BE COLLECTED DIRECTLY AS PER ACTUAL EXPENDITURE INCURRED. 
• Kindly inform the guest that we make contingency plans so that the sightseeing points do not fall on a closing day. Incase due to inevitable situation if the sightseeing falls on a closing day, it will have to be left out & cannot be carried forward to the next day. If the guests are taking the left out tour on the next day they will have to pay the extra against the vehicle charges as advised by the File Handling Executive (FHE).  
• Sightseeing Points remains closed on State Government & Bank National Holidays. The points which are closed are Research Institute of Tibetology, Handicraft & Handloom Showroom, Flower Show in Gangtok& Padma Naidu Himalayan Zoological Park, Himalayan Mountaineering Institute, Tibetian Refugee Self Help Centre in Darjeeling. 
• Weather in the hills is unpredictable. We have kept the guest sightseeing related with nature, like Tiger Hill in Darjeeling, flexible. This is done, so that the chance of good view of Sunrise becomes more probable. When our Executives call the guest for such change we will request you to inform the guest to take it sportingly & without any apprehension. Once Tiger Hills sightseeing is decided between the guest & FHE which will be done before 5 P.M. no changes will be allowed. In case of any changes it will be treated as cancellation without any refund. Changes after 5 P.M. cannot be accommodated as the allotted drivers leave the Operations premises by 5 P.M. & are not contactable. By Default the vehicle will report at 4 A.M. in the morning, whether the guest go for the sightseeing or not for any reason or eventuality (which could be because of the guest wanting to change after 5 P.M. or bad weather or heavy downpour) the bills will be raised against us. These rules are formulated by the local syndicate which is very strong. For further clarification please contact the FHE. 
• People with knees, heart & blood pressure problem & having children below 05 years should avoid going to Nathula, Gurudongmar & Yumosomdong (Zero Point) as it could be of high risk & medical facility are also very poor. 
• High Mountains sightseeing like Tshangu Lake, Yumthang Excursion, Gurudongmar Excursion has to start early in the morning so that you come back early. This is designed for your security as in the afternoon the weather gets cloudy & foggy throughout the year. 
• Due to non availability of night life the whole area goes to bed early & wakes up early. We request you to go to bed on time so that next day you can start your tour early. 
• The area is backward but rich in Nature and the facilities available cannot be matched to those available in the Plains and other developed destinations. Kindly inform the guest on this constraint of the area. 
• There will be no refund of any unutilized service in part or in full what so ever may be the reason.

THE FOLLOWING POINTS ARE TO BE NOTED ABOUT THE ABOVE MENTIONED ITINERARY:

1) GANGTOK

• Gangtok early morning three point sightseeing will of 03 hrs from 0530 hrs to 0730hrs covering Tashi View point, Ganesh Tok & Hanuman Tok.
• Gangtok Half day sightseeing will be of 04 Hrs from 0900 hrs to 1300 hrs / 1400 Hrs to 1800 Hrs  covering Rumtek Monastery, DroulChorthen, Research Institute of Tibetology, Directorate of Handicraft & Handloom, Flower Show & Nam Nam View Point.  
• Gangtok Full day sightseeing will be of 06 Hrs from 0900 hrs to 1500 hrs  covering Jhakri Falls,  Rumtek Monastery, DroulChorthen, Research Institute of Tibetology, Directorate of Handicraft & Handloom, Flower Show & Nam Nam View Point.  
• Tshangu Lake excursion will be of 5 Hrs from 0900 to 1400 hrs. 
• Supplement for Baba Mandir for 01 to 03 Pax (Maruti Van) will be INR 400 &04 to 08 Pax (Hard Top/Jeep) will be INR 800
• Nathula operation is subject to road condition and availability of permits as only limited permits are issued 48 hour prior to the schedule tour. Nathula service cannot be availed on Monday & Tuesday. . Nathula is NOT ADVISABLE to children below 5years & guest having problem with blood pressure, knee & heart. 
• Supplement for Nathula will be (INR 4500 to 7000 per vehicle) by Hard Top Jeep. For Nathula only 08 Pax including children are allowed per vehicle. 
• Since Nathula is a restrict area any time army can seal for security reasons. In such case tour will only be till Tshangu Lake and no refund will be allowed for unutilized services.
• Tshangu Permit are issued one day in advance in between 1400 Hrs – 1600
• Please be informed that from 01/12/2008 any tourist who is visiting Tshangu Lake, Nathula or North Sikkim (Lachen, Lachung, and Yumthang) will have to carry (compulsory) following document. 
• Photo ID proof (issued by State / Central Government of India) of all Adults. (18 Years & Above). 
• 04 Passport Size Photograph of each member
• The guest will have to carry the original ID Proof on their tour. However for processing the permit in advance we would request you all to send us the following information 15 days prior to the arrival 

A) NAME, AGE & GENDER B) CONTACT NUMBERS C) ADDRESS    D) 04 RECENT COLOR PHOTOGRAPH OF EACH MEMBER E) PHOTOCOPY OF ONE VALID PHOTO IDENTITY PROOF

• Please be informed that from 01/12/2008 any tourist who is visiting Tshangu Lake, Nathula or North Sikkim (Lachen, Lachung, and Yumthang) will have to carry (compulsory) following document. 
• Photo ID proof (issued by State / Central Government of India) of all Adults. (18 Years & Above). 
• 04 Passport Size Photograph of each member
• The guest will have to carry the original ID Proof on their tour. However for processing the permit in advance we would request you all to send us the following information 15 days prior to the arrival 

A) NAME, AGE & GENDER B) CONTACT NUMBERS C) ADDRESS    D) 04 RECENT COLOR PHOTOGRAPH OF EACH MEMBER E) PHOTOCOPY OF ONE VALID PHOTO IDENTITY PROOF

2) DARJEELING

• With Darjeeling itinerary we can have a joy Train ride accommodated (Subjected to operational Condition) for INR ….per person for the Railway Ticket + INR …. For the vehicle for Hotel – Railway Station – Hotel transfer) TIME: From 1000 to 1200 Hrs or 1250 to 1450 Hrs.
• Darjeeling early morning sightseeing will be of 03 Hrs from 0400 to 0700 hrs covering Tiger Hills, Ghoom Monastery and Batasia Loop. 
• Darjeeling half day sightseeing will be of 04 Hrs from 0900 to 1300 hrs or 1400 to 1800 hrs covering Japnest Temple & Peace pagoda, Padmaja Naidu Himalayan Zoological Park, Himalayan Mountaineering Institute, Tenzing & Gombu Rock, Tibetan Refugee self-help Center & Tea Estate.
• Darjeeling Rock Garden sightseeing will be of 04 Hrs from 0900 to 1300 hrs or 1400 to 1800 hrs covering Rock Garden & Ganga Maya Lake. 
• Mirik excursion along with visit to Pashupati Nagar (Indo – Nepal Border) will be a full day activity from 0900 Hrs to 1500 Hrs.
• For your sightseeing in Darjeeling Peace Pagoda & Japanese Temple are included instead of Ropeway & Lebong Course which is closed. 

Dear Traveler,

We sincerely thank you for your interest in booking Tour to INDIA. As you know all tours may vary from destinations to destination. We wish to brief here certain procedures for booking and conditions on the tour to make your holiday memorable. We request you to book the tour only after complete reading and after full acceptance of our terms and conditions.

BROCHURE ACCURACY:

All information given in the Brochure / Itinerary / Sightseeing Tours are based on the information available at the time of publication. We reserve the right to change any brochure / itinerary before or after booking your tour due to any event beyond our control. In case if we will know about any changes before your departure we will update or communicate with you otherwise our Tour Manager or Local Representative will inform you of the changes on the tour. We have provided information to the best of our knowledge and we will not be held responsible for any inaccuracy in brochure.

HOW TO BOOK:

The booking procedure is as below;

1. Kindly fill our Booking Form and Submit Dully Signed.

2. Passport Copies of First and Last Page of All Passengers (All Passport Must be valid minimum 6 months valid from the date of your return and it’s solely passengers responsibility to check before submission. Any booking which has been action on nonvalid passport passengers are liable to pay any charges incurred due to the same.)

3. Deposit Amount: Rs.50000/- per person to secure your seat in the Tour and if booking is within 60 Days of Travel then deposit require as per the payment required on that particular date as per payment policy mentioned below.

4. Dully Signed Terms and Conditions of Booking.

ABOUT PURE VEGETARIAN & JAIN MEALS: 

The people in Kerala are mostly Non Vegetarian & majority of food is cooked in Coconut Oil. All good & best hotels, serves both Non-Vegetarian & Vegetarian food. It is difficult to get a hotel serving pure vegetarian only. We will put request at the hotels to provide Pure Vegetarian & Jain meals to the guests at the time of confirmation.

Note: The Jain food provided will not be of the standard, available in Mumbai & Gujarat. The food provided will be pure vegetarian meals which will not include onion, potato, garlic etc and things which are grown underground. Moreover, there will be very limited menu for Jain Meals.Kindly note this in advance to avoid any confusion and last minute crisis.

PLEASE READ BEFORE TRAVELLING:

• The proposed packages are valid for Indian nationals only

Indian Nationals:

1. Original Election’s ID card /Adhaar Card/License/Passport

2. School Photo ID Proof of the child below 12 yrs along with Original Date of Birth Certificate.

3. Copy of the flight tickets.

PAYMENTS AND OPTIONS FOR PAYMENTS :

Payments are accepted in Indian Rupees only. Payments can be made by Cheque, Bank Transfers, Demand Drafts, Cash and Credit Cards.

1. Copy of PAN Card is required if Payment is made by cash and is more than Rs.50,000/- per person.

2. If you are paying by Credit Card 1.70% of the amount paid by the card will be charged additionally on and above the tour cost.

PAYMENT POLICY PER PERSON:

• Initial deposit - Rs.30,000/- per person to confirm you’re booking with us.

• 100% payment to be made at least 30 days before departure.

Please note that all Travel Documents for the Tour will be released only on the receipt of full payment clearance in our accounts.

CANCELLATION CHARGES PER PERSON:

All services such as Airline seats / Hotel accommodation / ground transportation are pre-blocked well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are released within the below mentioned time frame.

If circumstances make you cancel the tour, the cancellation must be intimated to us in Writing. Such cancellation will attract the following cancellation.

Cancellation Charges per person when a cancellation is made:

45 days or more prior to the departure Rs.25,000

45-30 days prior to the departure 50% of the tour cost

30-15 days prior to the departure Or a “No Show” on the tour 100% of the tour cost